Our Terms & conditions
A safari in East Africa is a unique experience and suitable as long as you are fit and enthusiastic regardless of your age. Children are at all times to be accompanied by elders, and whilst in the Reserves, you are advised to exercise care and caution. You are after all in the natural habitat of wild animals. The degree of satisfaction and enjoyment you will experience can be enhanced by positive curiosity and active participation. Due to the nature of adventure travel, client’s bookings are accepted on the understanding that they appreciate the possible risks involved with hiking, trekking, camping and or driving through national parks and the prevailing general conditions in Africa at any given time.
Please take time to read the conditions under which Naturreisen provides you with its services. Your payment to the company confirms acceptance of these terms and conditions.
The vehicles Naturreisen provides you with are designed to withstand the rough terrain you will occasionally have to drive on and it is ONLY at your request that an air conditioned vehicle is provided.
2.0 TEAM LEADER
If your group is in excess of five (5) people, Naturreisen recommends that you identify amongst yourselves one individual whom all of you will designate as your “team leader” who can effectively communicate all your requirements to us while you are on tour/safari. Please note our safari tour guides and drivers will rely and act on the advice they receive from your team leader hence it is always better that your team leader’s representations are collective and accurate.
3.0 DIETARY REQUIREMENTS
Please note it is ONLY at your request that Naturreisen would provide you with meals outside regular meal times and any special dietary request needs to be communicated to Naturreisen at the time of making the bookings.
4.0 LUGGAGE ALLOWANCE
Naturreisen recommends that baggage per person on our safaris be restricted to a minimum. Avoid unnecessary baggage.
A non-refundable deposit of 10% of the booking is required to confirm your initial reservation. Upon confirming the Safari/Tour itinerary with us, the full balance for the Safari must be paid as stipulated in the offer. Naturreisen kindly requests you to comply with this, since Naturreisen, in most circumstances is required to make advance payments on your behalf in order to secure the reservations. It is recommended that you get cancellation insurance coverage for your advance payment in case of cancellations resulting from unforeseen circumstances beyond your control, since in most cases the terms and conditions of the lodge/hotel stipulate nil or only part refund of advance payments made.
Further, any insurance cove r age you may require, be it medical, travel, etc. must be obtained by you in your own country of residence before departure.
Naturreisen offers its clients medical evacuation coverage (not medical insurance) for a fee. Kindly speak to our representative regarding this.
6.1 MODIFICATION OF ITINERARIES
(a) All safari dates, routes, and program details are provided in good faith based on information available to us; the same is subject to change due to such factors outside our control, which include but are not limited to the following: changes in airline schedules, reduced cooperation by a particular lodge, closure of roads and bad weather conditions. Such conditions may require some revision of safari routes in which case you may in rare cases incur extra expenses.
(b) Naturreisen reserves the right to alter accommodation relating to hotels, lodges, or other similar facilities listed in the day-by-day itineraries with comparable facilities, if listed accommodations become unsuitable or unavailable for any reason.
(c) Naturreisen does endeavor to provide you with trained and courteous staff. However an occasional e r r or of judgment by our staff is known to have happened and you, our client are the only person who can effectively protect yourself against risky judgments by regulating your own actions and choices during the tour.
(d) Naturreisen will not accept liability for any client injuries or other client losses during any phase of the tour, even if such damages or losses are caused through negligence or intent by staff of any of the service providers.
7.1 TRAVEL DOCUMENTS
(a) It is the responsibility of the client to be in possession of a valid passport, visa, permits, vaccinations, other relevant medical certificates and all other travel documents, including adequate funds by way of cash, travelers’ cheques and/or credit cards.
(b) Naturreisen does not accept any responsibility for changes in regulations for visas or any particular requirements for visas. Naturreisen is not responsible f o r the failure of the client to obtain the necessary visas. Should a client be refused entry to any country due to incorrect or incomplete documentation, neither Naturreisen nor its branches shall be liable any costs, liability and or damages arising out of any such delays experienced by the client.
8.1 PAYMENT & CANCELLATIONS
(a) Payment Policy: A non-refundable deposit of 10% to process the booking. A further 15% to Confirm the booking, with the balance payable 90 days prior to arrival. If the reservation is made within 90 days of departure then the whole amount is to be paid to confirm the booking.
(b) Cancellation Policy: All cancellation must be received in writing. As all suppliers charge cancellation
Fees, they are in turn passed on to us. Reservations that are cancelled, reduced in length of stay or reduced in number of occupancy are subject to cancellation and no-•‐show fees. During high season properties request for payment in advance so in order to protect Naturreisen scale for cancellation charges:
100% of the final invoice refundable less non-refundable deposit of 10% if cancelled 90 and above days before due date of arrival.
- 50% of the final invoice will be retained by Naturreisen to fulfil our obligations to our suppliers if cancelled between 89 and 61 days prior to arrival.
- 100% of the final invoice will be retained by Naturreisen to fulfil our obligations to our suppliers if cancelled within 60 days prior to arrival or in the case of a ‘No Show’.
** Please note payment in full is required before an airline ticket can be issued and cancellation for airline tickets will be as per the terms and conditions on the issued airline ticket.
(c) In the unlikely event of a cancellation of your safari resulting from inability to perform by any of the end service providers, Naturreisen will offer an alternative s a f a r i , which would be of the same value as the one booked by you earlier. Naturreisen also reserves the right to cancel any clients’ booking when it is deemed unsuitable after departure of the said safari. Such a cancellation can occur once the guide has tried his utmost to alleviate the situation. Such instances a r e rare and the Naturreisen w i l l not be responsible f o r any liability and/or damages that occur or extra costs incurred by you in such circumstances.
(d) Should Naturreisen have to curtail a tour/safari for any reason due to weather conditions and or other factors after the time of departure, Naturreisen will not be liable to refund in whole or part of the tour, although every effort will be made to do so depending on the circumstances.
(e) Should you decide to curtail a tour and or safari for any reason whatsoever Naturreisen will not be responsible for any subsequent damages, losses or liability arising from such an action.
9.1 ALTERATIONS TO ITINERARY
(a) Naturreisen reserves the right to change routes and accommodation if necessitated by unforeseen and untenable conditions. In the unlikely event of a vehicle breakdown that is beyond the Naturreisen’s control and immediate repair, we will arrange to have the spare part sent to us in the fastest possible manner. Naturreisen reserves the right to alter the itinerary accordingly in order to make up any time lost due to such circumstances as mentioned in this section.
(b) Please be advised that once you have finalized, booked and paid in full for any of Naturreisen’s products and or services, changes will only be accepted on your written advice. Part r e f u n d s , consequential damages or losses of any kind will be entirely to your account.
(a) Naturreisen shall not be held liable for any injury, damage or loss including consequential loss to any client or their possessions, including personal injury, disease or death while on safari.
(b) All Clients who solicit Naturreisen’s services agree to release Naturreisen and its affiliates from liability for risks associated with voluntary participation in a tour at remote geographical areas. By applying for a tour booking with Naturreisen, you, the client agrees on behalf of himself, herself and or themselves and their potential heirs, legal representative and personal representatives, that no lawsuit or other legal action will be undertaken against Naturreisen
If any dispute arises out of any of the services and or products offered by Naturreisen, such disputes shall be mediated through a process of arbitration in Kampala, Uganda in accordance with and subject to the provisions of the laws of the Arbitration Act. The parties to the dispute shall sit together and appoint an arbitrator each and the appointed arbitrators shall collectively choose another arbitrator to serve as an umpire, and all appointed arbitrators shall collectively arbitrate on the matter to its finality and their decision on the dispute shall be final and conclusive.
Unenforceable, it will be struck out, and the remaining terms will remain in force.
(b) Headings and sub-•‐divisions are for referential purposes only.
(d) No employee, agent or representative of Naturreisen has the authority to modify, waive, or alter any provision of these terms and conditions.
(e) In this Agreement, the term “website” includes any email bulletins or other content that Naturreisen provides to you via the internet or initiated from our website.
By making a booking/reservation with us after receiving this document f r o m us, you represent that you have read and understood same.
Naturreisen is merely a tour/travel/safari coordinator or arranger that acts in the best interest of its clients using its expertise and knowledge of the properties it recommends. Naturreisen is not the final service provider itself. Naturreisen therefore cannot accept responsibility of any mishaps or misdeeds of any of the service providers it uses, but would act as a mediator with your best interest in any eventuality.
Naturreisen East Africa.